Return and Refund Policy
We want you to be completely satisfied with your purchase. Below are our return, refund, and warranty policies to ensure a smooth and transparent experience.
Returns Due to Customer Remorse
Changed your mind? No problem. You can return any item within 30 days from the day after you receive your order.
To begin the return process, please contact us at help@trycupids.us
Conditions for customer remorse returns:
- The item must be new and unused
- For items with a manufacturer seal, the seal must be unopened
- The item must be undamaged and not used
- All original packaging and accessories must be included
Returns for Damaged, Incorrect, or Faulty Items
If your item arrives damaged, incorrect, or becomes faulty within 90 days of delivery, we’ve got you covered.
Please contact us at help@trycupids.us within 30 days of receiving your order.
✅ Return shipping is free for damaged, wrong, or faulty items – we’ll send you a prepaid return label.
How to Return an Order
Email us at: help@trycupids.us
Securely pack the item and ship it back to us
Order Cancellation
Please make sure all details are correct before placing your order, as we do not accept order cancellations once the purchase has been made. If you no longer wish to keep the item after it arrives, please follow the return policy outlined above.
Lost Shipments
If it’s been at least 2 days past the expected delivery date, contact us at help@trycupids.us
Please allow us up to 5 days to investigate with the courier
if the package cannot be located, we’ll offer a full refund or replacement—your choice
Refunds
Refunds are processed once we receive and inspect your return
Once approved, refunds take 5–10 business days to appear in your original payment method
We’ll notify you via email once your refund is issued
Adresse
Jiang Liu
jinlige,jinyun jiayuan,buji Street,Longgang District,
Shenzhen City,Guangdong Province,518129
China
18027669853
Please note that we only refund after we get the original package unused and as its first state.Kindly consider using a trackable service so you do not lose the item,
Return Shipping Costs
Customers are responsible for covering the return shipping costs unless the item received is defective or incorrect.
Warranty
All products come with a 3-month warranty against manufacturing defects.
This warranty does not cover misuse, accidental damage, or normal wear and tear.
If your item becomes defective within this period, contact us at help@trycupids.us to arrange a return for repair or replacement.